Mobile App Terms & End User Licence

Purpose and scope

Mobile App Terms & End User Licence is written so users understand app-store, account, content, booking, and intellectual-property conditions. It applies to the Khmer Travels website, customer account, assisted-service channels, and the Android and iOS applications we plan to distribute through Google Play and the Apple App Store. The main areas covered are licence scope, accounts, updates, device security, acceptable use, third-party services, app-store terms, suspension, and termination. When a supplier, bank, government authority, app store, or identity provider has its own terms, those independent terms also apply to that part of the service.

Khmer Travels supports customers with international travel research, reservations, documentation guidance, and post-booking communication. Depending on the product, we may act as a booking agent, coordinator, technology platform, reseller, or direct provider of a stated professional service. We do not control an airline's aircraft operations, a hotel's inventory, an embassy decision, a border officer's decision, or an independent operator's performance. We will identify the service and available conditions as clearly as reasonably possible before confirmation.

How this works in practice

Customers should review the information presented during search and checkout, verify names and dates against official documents, and keep their email address and telephone number current. Prices, schedules, taxes, exchange rates, entry requirements, and inventory can change between an initial search and final confirmation. A screen message, payment authorization, or support acknowledgement is not by itself a ticket or voucher. Confirmation occurs when Khmer Travels or the relevant supplier issues the appropriate booking reference, ticket, voucher, receipt, or written acceptance.

We aim to explain material restrictions before purchase, including cancellation conditions, baggage, occupancy, document requirements, processing estimates, and supplier limitations when these are available to us. Customers must ask before payment if a condition is unclear. We may contact a customer to verify identity, payment ownership, passenger information, travel purpose, or a high-risk request. Verification protects customers and suppliers but may delay processing, and failure to provide reasonable verification may cause a request to be declined or cancelled.

International services and third parties

Travel is international by nature. Information may need to move between Khmer Travels and providers in the country of departure, transit, destination, payment settlement, or technical hosting. We limit disclosures to what is reasonably required for the requested service and use contractual, technical, and organizational safeguards appropriate to the relationship. Different countries may provide different legal protections, consumer remedies, processing times, and government-access rules.

Third-party names, logos, schedules, descriptions, ratings, and links are used to identify available services and do not imply that Khmer Travels owns or controls those organizations. Customers should consult official airline, hotel, immigration, health, app-store, and government sources for time-sensitive requirements. If our page conflicts with a current mandatory law or an official authority's instruction, the mandatory rule or official instruction prevails.

Customer responsibilities

Customers must provide complete and accurate information, use a payment method they are authorized to use, protect account credentials and one-time codes, and avoid submitting malicious files or unlawful requests. A person arranging travel for somebody else confirms that they have permission to provide the traveler's information and communicate relevant conditions. Customers remain responsible for passports, visas, permits, insurance, vaccinations, transit eligibility, check-in deadlines, and compliance with the laws and customs of each location.

Suspected fraud, account misuse, duplicate payment, incorrect passenger details, missing confirmation, or a security concern should be reported promptly. Delay can reduce the options available under supplier rules. Customers should preserve booking references, receipts, relevant messages, and screenshots. They must not attempt to interfere with the website or app, scrape restricted data, bypass access controls, impersonate another person, or use our services for exploitation, trafficking, sanctions evasion, or another unlawful activity.

Our responsibilities and limitations

Khmer Travels will use reasonable care when presenting information, transmitting requests, protecting systems, and assisting with problems. We cannot promise uninterrupted availability or guarantee an outcome controlled by another organization. To the extent permitted by applicable law, liability is limited to direct loss caused by our proven failure to exercise reasonable care and does not include indirect loss, lost opportunity, missed profit, or consequences of inaccurate customer information, supplier action, government action, or events outside reasonable control.

Nothing on this page excludes a right that cannot legally be excluded. Consumer rights differ by country and payment method. Where a mandatory local protection provides a stronger remedy, that protection remains available. Policy text is general operational information and is not individual immigration, legal, tax, medical, or financial advice.

Records, review, and changes

We keep records appropriate to the transaction and subject, such as consent evidence, request details, confirmations, support messages, transaction references, security logs, and the version of conditions accepted. Retention depends on booking completion, accounting, dispute windows, fraud prevention, supplier obligations, and applicable law. Information that is no longer needed is deleted, anonymized, or access-restricted according to our retention process.

We review this page as the business, technology, suppliers, and legal requirements develop. Material updates will be published with a revised date and, when appropriate, communicated in the service or application. Continued use after an update applies only where permitted; when fresh consent is legally required, we will request it. Earlier transactions normally remain governed by the conditions accepted at the time unless a legal requirement says otherwise.

Questions, requests, and complaints

Contact Khmer Travels through the Contact Support page or email support@khmertravels.com. Include your name, account email, booking reference if relevant, the page or app screen concerned, and a clear description of the request. Do not send passwords, one-time codes, or complete card details. Privacy and deletion requests may require proportionate identity verification before account information is disclosed or changed.

We aim to acknowledge requests promptly and route urgent travel matters according to departure time. Complex supplier, payment, or privacy investigations may take longer because we must verify records with independent organizations. If a concern is not resolved, customers may ask for escalation and may contact an applicable consumer, privacy, or app-store authority. Our principal service location is Phnom Penh, Cambodia.