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Customer information & policies
How Khmer Travels handles information in the website and Android/iOS app.
Last updated: 2026-09-30
This policy covers the Khmer Travels service at khmertravels.com and the Khmer Travels Android and iOS app. For privacy, access, correction or retention questions, contact Khmer Travels at support@khmertravels.com or our support page.
We process account name, email, phone, address and country when supplied; a hashed password for email sign-in; and the account identifier, name and email returned by Google or Apple when you choose that sign-in method. Travel bookings may require passenger names, birth dates, nationality, passport details, contact information and documents. Optional saved travellers, passport uploads, profile photos and support messages are processed when you submit them. Provide another traveller’s information only with appropriate authority.
Checkout uses the payment provider shown on the payment screen, including ABA PayWay for supported payments. Card entry is handled by the payment provider; our booking system records amounts, currency, transaction references and payment status. Servers receive IP address, browser/app request information and security logs. Necessary cookies maintain sign-in, language and booking sessions. The app stores language, saved item IDs and public catalog content on your device. It does not request advertising ID, contacts or precise location. Optional push notifications use Firebase Cloud Messaging and Apple Push Notification service; these providers process installation/device tokens and notification content. You control notification permission in device settings.
We use data to authenticate accounts, search and fulfil travel, process payments and refunds, provide support, prevent abuse and meet legal obligations. Necessary details go to the airline, travel supplier, visa-processing recipient or payment provider involved in your request, and service providers operating our hosting, email and support systems. These parties may process data in other countries. Their own privacy policies apply to their services. We do not sell personal information or use the app for cross-app advertising tracking. The app does not include a native advertising or analytics SDK.
Account details remain while your account exists. You can delete your account here or use More → Delete account in the app. After sign-in and confirmation, the account, saved profile/passport/passenger data, custom itineraries, support inquiries and account sessions are removed. File cleanup normally completes immediately and retries automatically after failures. Booking and payment records, outstanding financial claims and dispute evidence are retained separately where needed for travel fulfilment, refunds, accounting, fraud prevention or legal duties. Their retention depends on completion of those obligations; contact us about a particular record. Restricted backups follow the operator’s backup schedule, and deleted accounts must be removed again before any restored system is made available. Deletion does not cancel travel or request a refund.
Browse public content without an account; sign in for account and booking functions that need it. Manage your profile in My account. Decline optional uploads, and remove app-local saved items using More → Clear saved content. We use HTTPS, access controls and protected sign-in credentials, but no system can guarantee absolute security. Do not send passwords or full card details to support. Travel for children should be arranged by an authorised adult. Report privacy or security concerns to support@khmertravels.com. Material policy changes will be published here with a new date; we will request consent where required.
Chat is optional and requires your agreement before sending. Your message, up to ten recent text messages, selected images and voice recordings are sent through our server to OpenAI for answers and audio transcription. Do not send passport numbers, passwords or payment details. AI answers can be incorrect and do not confirm bookings, payment or visa eligibility. Chat content is held in app memory; New chat, sign-out or closing the app clears it. Our server does not save ordinary chat text or media. If you choose Report reply, the selected AI answer, report reason and your account identifier are saved for our team to review. Other messages and attachments are not included in a report. It stores account-linked usage time, completion status and attachment counts for support and abuse prevention. OpenAI processes requests under its own data policies; see OpenAI API data controls. Account deletion removes account-linked chat usage and reports, device tokens, notification receipts and targeted inbox messages. Global travel announcements remain public to signed-in customers.
OpenAI is the third-party provider of chat responses and audio transcription. When you choose to send a message, Khmer Travels forwards the message, selected images, selected voice recording and its transcript, up to ten recent chat messages, your chosen language and a pseudonymous safety identifier derived from your account ID. This includes any personal information you place in that content. The identifier helps detect abuse without sending your actual account ID. Your account name, email, bookings, passport records and payment details are not automatically provided to OpenAI. Opening Chat or viewing this policy does not send chat data to OpenAI.
Sharing requires your affirmative permission before sending. You may decline and continue using travel services. In app version 1.5.3 and later, Chat asks separately to Allow sharing with OpenAI, and the AI privacy control lets you withdraw permission and clear the local conversation. Withdrawal stops future sharing; it cannot recall a request already sent. On earlier versions, stop using Chat or sign out and contact support for assistance.
We use encrypted HTTPS connections and the OpenAI API, with response storage disabled. OpenAI states that API data is not used to train its models by default. Abuse-monitoring logs may retain content for up to 30 days, and legal or security exceptions may apply; we do not promise zero retention. We require third-party processors to provide the same or equal protection for personal data as described in this policy, including purpose-limited processing, confidentiality, security safeguards and applicable deletion obligations. OpenAI processing is subject to its Data Processing Addendum and API data controls. Contact support for access or deletion requests. Do not submit sensitive documents or information about others without permission.
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