iOS App Data & Privacy

Last updated: 2026-09-30

Data categories

Depending on the features you use, Khmer Travels handles contact details, account identifiers, booking and payment history, traveller/passport information, uploaded photos or documents, and support messages. IP addresses and technical request logs support security. Optional saved items and language preferences stay on the device. Card details are entered with the payment provider. Data is used for app functionality, account management, customer support and security.

Sharing and choices

Necessary information is sent to the travel, payment and infrastructure providers involved in your request. Requests to Khmer Travels use HTTPS. This release has no advertising tracking, precise-location collection or native analytics SDK. The full privacy policy explains use, retention and your choices. Account deletion is available online and inside the app. Store privacy labels must be completed for the actual release, including embedded website and third-party processing; this page does not replace the store declarations.

AI chat, images and audio

Chat is optional and requires your agreement before sending. Your message, up to ten recent text messages, selected images and voice recordings are sent through our server to OpenAI for answers and audio transcription. Do not send passport numbers, passwords or payment details. AI answers can be incorrect and do not confirm bookings, payment or visa eligibility. Chat content is held in app memory; New chat, sign-out or closing the app clears it. Our server does not save ordinary chat text or media. If you choose Report reply, the selected AI answer, report reason and your account identifier are saved for our team to review. Other messages and attachments are not included in a report. It stores account-linked usage time, completion status and attachment counts for support and abuse prevention. OpenAI processes requests under its own data policies; see OpenAI API data controls. Account deletion removes account-linked chat usage and reports, device tokens, notification receipts and targeted inbox messages. Global travel announcements remain public to signed-in customers.

Permission to share with OpenAI

OpenAI is the third-party provider of chat responses and audio transcription. When you choose to send a message, Khmer Travels forwards the message, selected images, selected voice recording and its transcript, up to ten recent chat messages, your chosen language and a pseudonymous safety identifier derived from your account ID. This includes any personal information you place in that content. The identifier helps detect abuse without sending your actual account ID. Your account name, email, bookings, passport records and payment details are not automatically provided to OpenAI. Opening Chat or viewing this policy does not send chat data to OpenAI.

Sharing requires your affirmative permission before sending. You may decline and continue using travel services. In app version 1.5.3 and later, Chat asks separately to Allow sharing with OpenAI, and the AI privacy control lets you withdraw permission and clear the local conversation. Withdrawal stops future sharing; it cannot recall a request already sent. On earlier versions, stop using Chat or sign out and contact support for assistance.

AI processing, retention and protection

We use encrypted HTTPS connections and the OpenAI API, with response storage disabled. OpenAI states that API data is not used to train its models by default. Abuse-monitoring logs may retain content for up to 30 days, and legal or security exceptions may apply; we do not promise zero retention. We require third-party processors to provide the same or equal protection for personal data as described in this policy, including purpose-limited processing, confidentiality, security safeguards and applicable deletion obligations. OpenAI processing is subject to its Data Processing Addendum and API data controls. Contact support for access or deletion requests. Do not submit sensitive documents or information about others without permission.