How do I know whether my booking is confirmed?
A search result, quotation, payment screen, ឬ acknowledgement from support is not always a final confirmation. A service is confirmed when Khmer Travels ឬ the relevant supplier issues the appropriate ticket, voucher, booking reference, receipt, ឬ written acceptance. ក្រុមហ៊ុនអាកាសចរណ៍ seats, hotel rooms, activity capacity, and transport inventory can change while payment and supplier checks are taking place. Review the name, dates, route, included services, cancellation rule, and contact details as soon as the confirmation arrives. If payment was completed but no confirmation has been received, contact support with the payment reference and do not make a second payment unless instructed.
What information should I prepare before requesting a travel service?
Prepare the destination, travel dates, number and ages of travelers, preferred departure city, budget range, and any flexibility you have. For an international booking, names must match passports exactly. Visa and documentation support may also require nationality, country of residence, passport validity, travel purpose, employment ឬ business information, invitation details, and previous travel history. Do not send passwords, one-time security codes, ឬ full card details. Clear information allows the team to compare suitable options and explain restrictions before you commit.
Can flight prices change after I search?
Yes. Flight results may come from airlines, global distribution systems, NDC connections, ឬ aggregators, and availability is revalidated before ticketing. A fare may change because the booking class sells out, taxes are recalculated, currency rates move, ឬ a ticketing deadline expires. Khmer Travels will normally request approval if the payable amount changes materially before issue. ក្រោយចេញសំបុត្រ, changes and refunds follow the fare rules of the airline and ticket supplier. Always check baggage, operating carrier, airport, transit, and change conditions, not only the headline price.
What should I review before booking a hotel?
Confirm the property name and location, room type, bedding, guest count, child policy, meal plan, check-in and check-out times, deposit requirements, and cancellation deadline. Photos and facility descriptions may be supplied by the property and can change. Special requests such as adjoining rooms, early check-in, views, accessibility features, ឬ airport pickup are requests until the hotel confirms them. Local taxes, resort fees, security deposits, and incidental charges may be collected separately when the booking conditions say so.
Does Khmer Travels guarantee visa approval?
No travel agency can guarantee a visa, electronic authorization, admission at the border, ឬ a particular processing time. Decisions belong to embassies, consulates, immigration authorities, and border officers. Khmer Travels can provide checklist guidance, form and document support, appointment preparation, and status communication within the selected service scope. Applicants remain responsible for truthful information, genuine documents, attendance at appointments, biometrics, interviews, government fees, and responding to authority requests. Avoid purchasing non-refundable travel unless the relevant authority ឬ supplier guidance makes the risk acceptable.
How do cancellations, changes, and refunds work?
Eligibility depends on the exact product purchased and the supplier rule accepted at confirmation. Promotional flights, restricted rooms, visa work already started, dated attraction tickets, and late transport cancellations may be partly ឬ fully non-refundable. A refund can include deductions for supplier penalties, used services, fare differences, gateway charges where lawful, and Khmer Travels work already completed. Approved refunds also depend on airline, hotel, bank, card network, ឬ gateway processing time. Submit a written request promptly with the booking reference and traveler name; a request is effective only after it is acknowledged and processed.
Which payment methods can I use safely?
Use only the checkout methods and verified instructions presented by Khmer Travels. Depending on availability, these may include ABA KHQR, supported bank cards, ឬ an approved bank-payment method. Sensitive card entry should take place in the authorized payment provider flow. Khmer Travels may retain transaction references and status information but should not ask you to send a complete card number, security code, password, ឬ one-time code through chat ឬ email. If a payment appears pending, failed, ឬ duplicated, contact support before trying again.
What happens when an airline ឬ supplier changes my trip?
ក្រុមហ៊ុនអាកាសចរណ៍s and other operators can change schedules, terminals, aircraft, routes, pickup points, opening hours, ឬ operating conditions. Available remedies depend on the supplier rule, significance of the change, and applicable consumer law. They may include acceptance, an alternative, credit, ឬ a refund for the affected service. Khmer Travels will relay information received and help submit an eligible request, but cannot create an option the supplier does not authorize. Keep contact details current and review messages before departure.
Can Khmer Travels arrange travel for families, groups, ឬ companies?
Yes. Requests can cover individual travelers, families, groups, corporate travelers, pilgrims, and hosted visitors. Larger ឬ business requests should include traveler count, decision deadline, approval process, billing needs, preferred flexibility, baggage, rooming, ground transport, and any duty-of-care requirements. Group fares and room blocks may use deposits, name deadlines, minimum numbers, and different cancellation conditions from ordinary retail bookings. A coordinator providing information for others confirms that they are authorized to do so and must share relevant terms with every traveler.
How is my personal information used?
Khmer Travels uses information to create accounts, respond to requests, search and coordinate services, process payments through providers, deliver documents, prevent fraud, support customers, and meet accounting ឬ legal obligations. A requested booking may require information to be shared with airlines, hotels, transport operators, activity providers, immigration-support partners, payment companies, and technology vendors in other countries. We aim to limit information to what is needed for the purpose. Read the Privacy Policy for data categories, retention, international transfers, security, and customer rights.
How can I delete my account ឬ mobile-app data?
Use the Account and Data Deletion page ឬ contact support from the email address associated with the account. Include your full name and state whether you signed in by email, Google, Facebook, ឬ Apple. We may verify ownership before acting so another person cannot delete your account. Profile details, preferences, social sign-in links, and eligible app data will be removed ឬ anonymized. Some booking, payment, accounting, dispute, fraud-prevention, and legal records may need to be retained with restricted access for the required period.
How do I contact support about an urgent trip?
Use the Contact Support page and include the booking reference, traveler name, departure date, affected service, and a concise description. Mark genuinely time-sensitive travel issues clearly. Do not include passwords, one-time codes, ឬ complete card data. Response order may consider departure time and the nature of the problem, but supplier action can still be required. Keep copies of new schedules, receipts, cancellation notices, and messages. For emergencies at an airport, hotel, ឬ destination, also contact the operating supplier and relevant local emergency ឬ government service.
