AI Travel Assistant Terms

Last updated: 2026-09-30

What the assistant does

Khmer Travels AI is an optional travel-information feature. It generates responses using OpenAI based on the message and media you choose to send. It can explain our app, point to available services and help you prepare for a search. It is not a human travel agent, immigration authority, airline, payment provider or emergency service.

Your choice and data sent to OpenAI

Chat is off until you review this notice and actively accept it in the app. When you send a chat message, selected image or voice recording, that content and a limited recent chat context are sent from Khmer Travels to OpenAI to generate a reply. Do not send passport numbers, travel-document scans, passwords, one-time verification codes, bank or payment-card details, medical information or another person’s private information. You can stop using chat at any time; chat is not required to browse, search or manage a booking.

Limits and important decisions

AI output may be incomplete, inaccurate or out of date. Verify fares, schedules, baggage rules, visa requirements, entry conditions, safety information and any other important travel decision through the live booking flow, the relevant supplier or official authority. The assistant cannot search live inventory, make or change a booking, accept payment, issue a ticket, guarantee availability, or decide a visa or border outcome. Do not rely on it for emergencies, legal, medical, financial or immigration advice.

Your responsibilities and reporting

Use chat lawfully and do not submit harmful, unlawful or misleading content. You can use the Report reply control in the app to flag an incorrect or unsafe answer; the reported answer and reason are sent to Khmer Travels for review. For account, booking, payment, privacy or urgent travel support, use our support channels rather than relying on AI chat.

Privacy and changes

Read the Mobile App Privacy Policy for information about retention, deletion and service providers, and the Mobile App Terms & Conditions for the general app terms. We may update these AI terms when the feature or its providers change. A new version in the app requires a fresh acceptance before chat is enabled again. Questions can be sent to support@khmertravels.com.

Permission to share with OpenAI

OpenAI is the third-party provider of chat responses and audio transcription. When you choose to send a message, Khmer Travels forwards the message, selected images, selected voice recording and its transcript, up to ten recent chat messages, your chosen language and a pseudonymous safety identifier derived from your account ID. This includes any personal information you place in that content. The identifier helps detect abuse without sending your actual account ID. Your account name, email, bookings, passport records and payment details are not automatically provided to OpenAI. Opening Chat or viewing this policy does not send chat data to OpenAI.

Sharing requires your affirmative permission before sending. You may decline and continue using travel services. In app version 1.5.3 and later, Chat asks separately to Allow sharing with OpenAI, and the AI privacy control lets you withdraw permission and clear the local conversation. Withdrawal stops future sharing; it cannot recall a request already sent. On earlier versions, stop using Chat or sign out and contact support for assistance.

AI processing, retention and protection

We use encrypted HTTPS connections and the OpenAI API, with response storage disabled. OpenAI states that API data is not used to train its models by default. Abuse-monitoring logs may retain content for up to 30 days, and legal or security exceptions may apply; we do not promise zero retention. We require third-party processors to provide the same or equal protection for personal data as described in this policy, including purpose-limited processing, confidentiality, security safeguards and applicable deletion obligations. OpenAI processing is subject to its Data Processing Addendum and API data controls. Contact support for access or deletion requests. Do not submit sensitive documents or information about others without permission.